Complaints about a translator
If you're unhappy with an SFTI member's work, talk to them first. If that doesn't resolve it, you can complain to us within 12 months.
What we need
The member's name, what went wrong, and copies of the source text, the translation and your correspondence.
What we can't do
We can't order a refund or compensation. For money disputes, you may need the small claims court.
Good to know
- For anything official, check exactly what kind of certification the receiving organisation needs.
- Allow enough time: a professional translator typically translates 2,000 to 3,000 words a day.
- SFTI doesn't charge clients or translators for using the directory.
Downloads
- Guide to buying translation (PDF, 5 KB)
- Working with an interpreter: a quick guide (PDF, 150 KB)
Need help? Contact the office on info@sfti.example or 0113 496 0140.
Page last reviewed 13 July 2026