Professional Practice helpline

Members can get confidential advice on ethical and practical problems from our Professional Practice helpline.

Opening hours

Tuesdays and Thursdays, 10am to 1pm, on 0113 496 0140, option 3. Or email practice@sfti.example and we'll reply within 3 working days.

Good to know

• We publish anonymised summaries of complaint decisions twice a year to help members learn from them.
• Keep written records of instructions and agreements with clients; they matter if anything goes wrong.
• The code applies to everything you do as a translator or interpreter, including unpaid work.

Downloads

• Model terms of business (Word, 37 KB)
• Guidance on machine translation and AI (PDF, 160 KB)

Page last reviewed 6 April 2026